Orders will generally be dispatched within two days of receipt of payment subject to availability. In the event that a particular item is temporarily out of stock, we will advise you and provide the best information we can on anticipated delivery dates.
Our parcels are delivered by Royal Mail for all UK addresses unless you state and pay for courier service. We cannot deliver to PO boxes.
With “free delivery” days, only goods paid for in full online on those days will benefit from free delivery. The offer is applicable from midnight on the start date to midnight on the end date. Only UK delivery is free. Goods will be sent Royal Mail 2nd Class.
During the Christmas period or periods of snow and bad weather we cannot guarantee any delivery dates whether Royal Mail or Courier as we are not offered this service to pass on to you.
We can accept orders for delivery to any part of the world and will quote delivery charges at checkout. When ordering products from Plum & Ivory Ltd for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
To check on availability, please email email@example.com or telephone us on 020 8392 0632. Unfortunately we cannot ensure permanent availability of all items, although we try our hardest. If something is out of stock you will be informed and can cancel your order at any time before dispatch. This does not affect your statutory rights.
Due to the nature of bespoke orders/ personalisation, returns, changes or cancellations are not accepted once an order has been placed. Bespoke goods are any goods specifically personalised and/or tailored to your specifications including ordering colours of your choice which are not stock items. Bespoke goods which are delivered as described and are fit for purpose may not be refunded.
RETURNS & EXCHANGES
At Plum & Ivory Ltd we want you to be delighted every time you shop with us so we make our returns policy simple.
If for any reason you are unhappy with your purchase, just contact us within 14 days of delivery and return it to us unused, in its original condition and packaging within 21 days of delivery. We don’t accept cancellations but please contact us if you have any problems with your order. Bespoke items, headwear, footwear or sale items cannot be returned or exchanged unless they arrive damaged or defective.
CONDITION OF RETURNS
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You are only liable for any diminished value of the items resulting from the handling, other than what is necessary to establish the nature, characteristics and function of the item.
We will of course refund faulty goods and also be happy to refund the return postage if the goods are faulty or return is a result of our error, but otherwise we do not pay for return postage.
All refunds will be processed within 14 days of the receipt of cancellation notification via email from the customer.
To make a return, please highlight on the delivery note the item(s) you are not happy with, giving the reason for the return and stating clearly if you would like a replacement or refund. Then wrap the package securely and send it to:
Plum & Ivory Ltd, 1 Kings Road, London SW14 8PF
We recommend sending returns by recorded delivery and keeping proof of postage as we cannot be held responsible for goods lost in transit to us. In order to receive a refund, a receipt/your delivery note must be produced.
If gift wrapping is requested, where possible, your goods will be presented in a smart white or fawn gift box with Plum & Ivory ribbon (currently free of charge). This makes your purchase ideal for presents. Please specify if you would like gift wrapping at checkout and where possible (the size and shape of some products and orders may prohibit this) we will try to accommodate.